News | August 10th 2023

Adweek | Ritz-Carlton Unveils New Websites to Elevate UX

Originally published in Adweek

Code and Theory has created a new collection of websites for Ritz-Carlton and Ritz-Carlton Reserve to bring out the ultra-luxury experience for travelers.

The new collection of websites looks to create an elevated digital experience that speaks to the future vision of the brand. The comprehensive redesign includes Ritzcarlton.com, more than 110 each individual hotel websites, RitzCarltonReserve.com, and the six Reserve property websites.

As the first guest touchpoints, the new websites were envisioned to offer sophisticated, engaging digital platforms and promise a seamless experience for users.

“We are incredibly excited to unveil a new digital experience for our guests, which is representative of the future vision of The Ritz-Carlton brand and reflects the more contemporary aesthetic found across our recently debuted hotels and resorts,” said Chris Gabaldon, senior vice president, global luxury operations, Marriott International in a statement. “These new websites, across both the brand as well as our individual hotels and resorts, helps enhance the entire experience, from the very first moment a guest seeks to stay with us to planning for their next vacation.”

Digital agency Code and Theory, who has worked with lux clients including Vogue, Cartier, LVMH, Hermès, was brought in by the hotelier to design sites that evoke the elegance, sophistication and service of The Ritz-Carlton. The typography makes a nod to the brand’s collectible key cards, while a six diamond pattern was inspired by the culture of The Ritz-Carlton.

Video components were designed to enhance the experience, transporting guests to unique destinations around the world, while the main site is meant to extend the brand’s position in the ultra-luxury space.

“The Ritz-Carlton is synonymous with delivering unforgettable experiences. It is what this world-class brand delivers across the globe at all of its properties. We worked to strategically, and visually, convey a luxury experience across the entire digital journey. We reimagined a guest-centric site structure to facilitate booking and exploration of content. We also identified opportunities across the guest journey to convey The Ritz-Carlton Gold Standard, allowing the site to be personal, attendant, flexible and anticipatory,” said Mike Treff, CEO, Code and Theory.

Says a Lot —

Latest

News — 

Web Summit 2024: The Internet Sucks

News — 

The Drum | How agencies are winning new business in the ultra-competitive B2B space

News — 

The Drum | OpenAI is eyeing ads – but getting it right will be a tricky balancing act (Craig)

News — 

Musebyclio | What Marketers Can Learn From a Timothée Chalamet Look-Alike Contest (Craig)

News — 

Vimeo | Web Summit Lisbon 2024: Innovating at the Intersection of Sports, Technology and Creativity (Dan and Melo)

News — 

Ad Age | What OpenAI's autonomous agent could mean for the creative industry

News — 

The Drum | Code and Theory’s Dan Gardner on why AI’s unknown future is the perfect time for big ideas

News — 

The Drum | How are agencies making their creative and strategic awards work in their favor?

We Are a Technology-First Creative Agency

What We Do

Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve consumer and business problems with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape.

Our Services

We provide a range of offerings built to support the entire ecosystem.

  • Data, Analytics and Research

    Our data-driven approach enables us to understand every aspect of end-to-end consumer journeys, and powers our work from start to finish.

  • Business & Organizational Consulting

    We work with our clients not only to define and deliver products, services and communications, but also to design the business itself.

  • Transformational Technology

    We help our clients reinvent their technical infrastructure and roadmap in order to deliver for the needs of today and tomorrow.

  • Services, Platforms & Products

    We create best-in-class platforms built around both the user and the business goals, often extending into connected physical expressions.

  • Integrated Marketing

    We deliver the right messages to new and existing customers across the entire ecosystem.

Our Offices

We have locations around the world.

Join Our Team

We're not typical, and neither are you. We're always looking to hire smart, interesting and forward-thinking people.
See All Open Positions

Careers at

Code and Theory

All of our roles are open to remote applicants. We're not typical, and neither are you. We're always seeking smart, interesting, and forward-thinking people.